Activdogs is now Steven Symonds — Dog Behaviour & Training. A name that better reflects the work I do.
Activdogs is now Steven Symonds — Dog Behaviour & Training. A name that better reflects the work I do.
This policy applies to booked appointments and explains what happens if you need to cancel, rearrange or do not attend.
Where the Consumer Contracts Regulations apply, you may have 14 days from entering into a service contract to cancel without giving a reason. If you expressly ask me to begin providing the service during that period, you may be required to pay a proportionate amount for any service already supplied before you cancel. These statutory rights take priority over the 72-hour appointment policy below.
If you cancel more than 72 hours before the appointment, the fee will be refunded less a £10 administration charge.
Appointments close to the scheduled time are harder to refill.
If you cancel within 72 hours of the appointment, I may retain or charge an amount up to the full appointment fee where this reasonably reflects the loss caused by the cancellation, taking account of any costs avoided and any reasonable opportunity to offer the appointment to somebody else.
If you need to rearrange within 72 hours, one transfer to a new appointment is permitted.
If a rearranged appointment is postponed again, or subsequently cancelled at short notice, I may apply a cancellation charge on the same proportional basis described above.
If you do not attend a booked appointment without notice, it may be treated in the same way as a cancellation made within 72 hours and charged on the same proportional basis.
The more notice you can give, the easier it is to make changes and offer the appointment to somebody else.